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The authors and publishers have attempted to trace the copyright holders of all material reproduced in this publication and apologize to copyright holders if permission to publish in this form has not been obtained. Reasonable efforts have been made to publish reliable data and information, but the author and publisher cannot assume responsibility for the validity of all materials or the consequences of their use. Government works Version Date: 20120530 International Standard Book Number-13: 978-1-4665-5999-8 (eBook - PDF) This book contains information obtained from authentic and highly regarded sources. Exclusive worldwide distribution by CRC Press an imprint of Taylor & Francis Group, an Informa business No claim to original U.S. Research Specialist, Hospitality and Tourism Service Holland-America Cruise Lines, Seattle, Washington, U.S.A.ĬRC Press Taylor & Francis Group 6000 Broken Sound Parkway NW, Suite 300 Boca Raton, FL 33487-2742Īpple Academic Press, Inc 3333 Mistwell Crescent Oakville, ON L6L 0A2 Canada TOURISM AND HOSPITALITY Issues and Developments Seba has more than 10 years' experience in media, public and corporate communication, and she is currently employed by Holland-America Cruise Lines.
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Certified in human performance improvement through the American Society of Training and Development, she works with major cruise lines to improve customer service and enhance operational function through the integration of new technology.
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Seba, as a specialist in hospitality and tourism service, has conducted extensive industry research to develop training initiatives for cruise ship staff around the world, including the United States, United Kingdom, India, Indonesia, and the Philippines.
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Tourism and Hospitality Issues and Developments Tourism has become a key global economic activity as expectations with regard to our use of leisure time have evolved, attributing greater meaning to our free time.